Refund policy

30-Day Money-Back Guarantee

At BetterMe, we stand behind every product we make. If you are not completely satisfied with your purchase, we offer a full refund within 30 days of delivery, no questions asked.

How to Request a Refund

To initiate a return or refund, please contact our support team:

•  Email: hello@betterme.com
• Subject line: Refund Request, Order #[your order number]

We will respond within 24 hours with instructions on how to proceed.

Conditions

• Refund requests must be made within 30 days of the delivery date.
• Products may be opened or used. We want you to try them.
• Please include your order number and reason for the return so we can continue improving.

Refund Process

• Once your return is approved, refunds are processed within 5-7 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please request a refund and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund at no extra cost.

Contact Us

Questions about our refund policy? Reach out to us at hello@betterme.com. We are happy to help.